Refund Policy

1. Overview

CoreCap Solutions LLC ("CoreCap," "we," "us," or "our") is committed to delivering accurate, professional bookkeeping work. This Refund Policy explains how payments, refunds, and billing concerns are handled. Because our services involve professional time and completed work product, refunds are handled as described below.

2. How Billing Works

Monthly services are invoiced once a month, in advance, on the 1st of each month. Catch-up projects are invoiced as stated in your quote. Each invoice is a separate one-time payment by card or ACH through a secure Stripe link — we never charge your card automatically unless you sign a separate auto-pay authorization. Charges will appear on your statement as CORECAP*T9152723043.

3. Services Already Performed

Fees for bookkeeping work that has already been performed and delivered are generally non-refundable, as they compensate professional time and completed work product. If you believe there is an error or quality issue in delivered work, contact us — we will review it promptly and correct verified errors in our work at no additional charge.

4. Prepaid Work Not Yet Performed

Refund for prepaid work not yet performed = amount paid × (unfinished portion of the scope ÷ total scope). If no work has started, this is a full refund. Refunds go to the original payment method within 7–10 business days.

5. Partially Completed Work

If an engagement ends after work has begun but before it is complete, we keep only the fee for the portion of the scope already completed and refund the rest using the formula in Section 4. Example: if you prepaid $400 for a catch-up project covering 4 months of records and 1 month has been completed, you receive a $300 refund.

6. Cancellation

You can cancel monthly services any time by email (Corecapsolutions2@gmail.com) or phone ((915) 272-3043). Cancellation takes effect 15 days after we receive your notice; no further invoices are issued after that date. If you prepaid a month and we have not finished that month's work, we refund the unfinished portion (amount paid × unfinished share of the month's scope) to your original payment method within 7–10 business days. No cancellation fee.

7. Billing Errors

If you believe you have been billed incorrectly, contact us within 30 days of the charge. Verified billing errors will be corrected and refunded in full.

8. How to Request a Refund

Call (915) 272-3043 or email Corecapsolutions2@gmail.com with your name, business name, the payment in question, and the reason for your request. We are available Mon–Fri 9 AM–5 PM CT and reply within 1 business day.

9. Disputes and Chargebacks

Questions: (915) 272-3043 or Corecapsolutions2@gmail.com — please contact us before filing a dispute with your bank; most concerns can be resolved quickly and directly. This does not limit your right to contact your card issuer. For work that was properly performed and delivered, we may respond to a dispute with the signed engagement letter, invoice, and delivered work.

10. Changes to This Policy

We may update this Refund Policy from time to time. The policy in effect at the time of your payment applies to that payment.